VAT Exemption Information
Chronically sick or disabled is defined as a person with a physical or mental impairment which has a long-term and substantial adverse effect upon his/her ability to carry out everyday activities; OR a person with a condition which the medical profession treats as chronic sickness, such as autism.
VAT exemption is claimed through the checkout process by way of a digitally signed declaration. Please note not all products on our site qualify for VAT exemption, only goods solely designed and produced for use by disabled people can be exempt. The products that do not qualify will be clearly identified as such.
Get in touch via our contact form, email us direct to firstname.lastname@example.org or pick up the phone and call us on 01543899317 if you are unsure if you are eligible for VAT exemption - HMRC penalties may apply for false declarations.