Not happy with your purchase?
You have the right to cancel your online order from the moment you place it and up to 14 days from the day you receive your goods.
How to return an item
Please don't send anything back before contacting us. We'll provide you with a returns number so we can identify your parcel when it reaches our warehouse.
Let us know
Notify us that you wish to cancel your order within 14 days of receiving your goods.
Get your returns number
Contact us through My Returns if you have an account, by email or by phone. We'll issue a returns number to include with your parcel.
Send the goods back
You then have a further 14 days from the date you notify us to return your goods.
Before sending your return
Please check these important points before packaging and returning your item.
Returning tyres?
Tyres must not be folded unless they originally arrived with you in that condition. Folding can damage the metal beading and means the tyre cannot be resold. Folded returned tyres will therefore not be refunded.
Non-returnable items
Due to hygiene and health and safety guidelines, we cannot accept returns on cushions or sex aids.
Damaged or faulty products
The process is slightly different if your item arrives damaged or develops a fault.
Item damaged on delivery?
Please notify us straight away. Keep all of the packaging, even if it is damaged, and take photographs of both the damaged packaging and the damaged goods.
Product developed a fault?
Products come with a 1-year manufacturer's guarantee. Faults must be reported to us within this period so that we can assess the issue.
View full returns information
Cancellation period
You have the right to cancel at any time from the moment you place your online order and up to 14 days from the day you receive your goods.
You must notify us of your wish to cancel your order within this period.
Contact us before returning goods
Please do not return any items before contacting us first. You can notify us of your return through the My Returns section of your account, by email or by telephone on 01543 399760.
We will issue you with a returns number. Please include this number in your return package so we can identify it when it arrives at our warehouse.
Returning your goods
Once you have notified us of your cancellation, you have a further 14 days to return the goods.
Goods must be returned in their original, unused condition.
We do not normally refund return postage charges unless the goods are faulty.
Returning tyres
Tyres must not be folded unless they arrived with you in that condition. Folding a tyre can damage its metal beading, meaning it cannot be resold. Returned tyres that have been folded will therefore not be refunded.
Non-returnable items
Due to hygiene and health and safety guidelines, cushions and sex aids cannot be returned.
Damaged products
If your product is damaged when it is delivered, you must notify us straight away.
Please do not discard any packaging, regardless of how damaged it is. Take photographs of the damaged packaging and damaged goods and send them to us. Without evidence of the damaged packaging and goods, we may be unable to issue a refund.
Faulty products
Products are supplied with a one-year manufacturer's guarantee. Faults must be reported to us within this period.
Refunds
Refunds are issued back to the original debit or credit card used for the purchase.
Once issued, refunds should normally appear in your account within 3 to 5 working days.
We cannot issue a refund to a different card or account from the original payment method.
How will I receive my refund?
Your refund will be returned to the original debit or credit card used for your purchase. Once processed, it should normally appear in your account within 3 to 5 working days.
Need to arrange a return?
Contact us before sending anything back and we'll provide your returns number and explain what to do next. You can also call us on 01543 399760.