DELIVERY

Here at Spokz our emphasis is on value for money and customer service. We now offer free standard UK delivery on orders of over £50. There are certain products this does not apply to as these come direct from the manufacturers and we have to charge delivery. These include sex aid products except where stated and Motivation sports wheelchairs.

When delivery is charged, it is our policy to only charge you what it costs us to post and package your item/s. Delivery costs are calculated per order and will be shown at the checkout stage. We use MyHermes for our standard delivery which takes 3-5 days, and UPS, DHL or PARCELFORCE for express delivery which is 1-2 days. 95% of express delivery orders arrive the next working day.

Orders must be placed before 11.30am for express shipping to arrive next working day

PLEASE CONTACT US BEFORE PURCHASING IF OUTSIDE UK.

Item not arrived?

Most of our items are sent through MyHermes and UPS, DHL or PARCELFORCE. Generally speaking they will leave a note if they have called to deliver and you were not at home. However, we know of several cases where this has not happened, so please ring your local delivery office first to see whether the item is there.

Deliveries take 3-5 working days when using MyHermes, or 1-2 days when using UPS, DHL or PARCELFORCE so please wait for these periods to pass before contacting us about an item which has not arrived.

If your item does not arrive within the specified times then it is our responsibility to find your item. Please contact us so we can track the shipment and make the necessary arrangements with the couriers. When the item is more expensive additional insurance will be included in your price.

Damaged or lost item/s?

If your package arrives damaged or has missing items it is imperative that it is either signed for as damaged or photos are taken of the damaged package. We need the evidence to be able to claim against the couriers and without it we cannot issue a refund or replacement to you.

Desperate for an item?

We try and keep our postage as low as possible by matching MyHermes and UPS, DHL or PARCELFORCE. Our EXPRESS service is 1-2 days, 95% of these are delivered next day. Please tell us if you need an item desperately and we can offer timed deliveries at an additional charge based on the courier we use at the time.