Not happy with your purchase?
You have the right to cancel at any time from the moment you place your online order, and up to 14 days from the day you receive your goods. You need to notify us of your wish to cancel your order within this time period and you can do so by using the My Returns section in your account, by email or by phone. You then have a further 14 days from the date you notify us of your cancellation to return the goods. Sorry we cannot refund postage charges on delivery and return of goods, unless they are faulty (see below). Goods must be returned in ORIGINAL, UNUSED condition. Sex products cannot be returned for hygienic reasons.
**TYRES MUST NOT BE FOLDED IN ANY WAY UNLESS THEY ARRIVED WITH YOU LIKE THIS. FOLDED TYRES RETURNED WILL NOT BE REFUNDED AS THEY WILL BE DAMAGED DUE TO THE METAL BEADING BEING TWISTED**
If you choose to return your product it should be returned unused and in a new, saleable condition, with original packaging and labels still attached. We totally understand that you need to try things on and this is fine. Clothing returns that show ANY type of signs of wear, damage, scents, or alterations will NOT be accepted and will be sent back to the customer at their expense. A decision to refuse a return that is not compliant with our returns policy is final and cannot be refuted.
- Clothing must not have been worn (long term), washed, or altered.
- Clothing must have no visible signs of use including deodorant/cosmetic stains, perfume, scents, hygienic stains, pet hair/odours and cigarette smoke.
- All tags must be intact and item returned in the original packaging.
If your purchase is faulty or damaged please contact us within 30 days from date of purchase before returning the item. We will send you a "no charge" replacement, postage free. Before we issue a refund or replacement, you will need to return the damaged product to us for assessment. If the product is faulty we will refund your return postage costs.
All products come with a 1 year manufacturers guarantee. Faults MUST be reported within this time otherwise unfortunately we cannot replace the item.
Method of refund?
Spokz will refund your original purchase debit or credit card. Refunds issued will be back in your account in 3-5 working days.