Not happy with your purchase?
If for any reason you are not satisfied with any purchases, please contact us by using the returns for in your account section or by phone within 14 days of the purchase date. You can then simply return your purchase within 14 days for a refund - no questions asked (EXCLUDES SEX PRODUCTS). Sorry we cannot refund postage charges on delivery and return of goods, unless they are faulty (see below). Goods must be returned in ORIGINAL, UNUSED condition.
**TYRES MUST NOT BE FOLDED IN ANY WAY UNLESS THEY ARRIVED WITH YOU LIKE THIS. FOLDED TYRES RETURNED WILL NOT BE REFUNDED AS THEY WILL BE DAMAGED DUE TO THE METAL BEADING BEING TWISTED**
If your purchase is faulty or damaged please contact us within 30 days from date of purchase before returning the item. We will send you a "no charge" replacement, postage free. Before we issue a refund or replacement, you will need to return the damaged product to us for assessment. If the product is faulty we will refund your return postage costs.
All products come with a 1 year manufacturers guarantee. Faults MUST be reported within this time otherwise unfortunately we cannot replace the item.
Method of refund?
Spokz will refund your debit/credit card, or we can post a cheque.